Privacy policy
At One Thousand Dunes Garage, we respect your privacy and are committed to protecting your personal information.
Last updated:
This privacy policy explains how we handle information when you visit our website or contact us.
1. Information we collect
When you contact us or request a quote, you may voluntarily provide:
- Your name and phone number
- Your email address (optional)
- Vehicle make, model and year
- Details about the service you require
We only receive this information when you choose to send it to us.
2. How we use your information
We use the information you provide solely to:
- Respond to enquiries
- Provide estimates and service information
- Arrange appointments
- Communicate about your vehicle and requested services
We do not sell your personal information or use it for unsolicited marketing.
3. WhatsApp communication
Our website uses WhatsApp to facilitate enquiries.
When you complete the quote form, the website prepares a WhatsApp message for your review and opens WhatsApp with it. No form submission is sent to our own website server.
You decide whether to send the message. Once WhatsApp opens, the prepared text is handled by WhatsApp, a Meta service, under its own privacy policy. The message reaches us only if you send it.
4. Website storage and hosting
Our website does not maintain a customer database or store submitted enquiries on its own server. It sets no cookies and uses no analytics, advertising or tracking tools.
Your browser keeps what you type into the quote form until you close the tab, and remembers the colour theme you choose. Both are stored only on your device.
Our hosting provider, Cloudflare, processes technical information, such as IP addresses and connection data, to deliver and secure the website. Cloudflare, WhatsApp and Google, which provides our email, may process data outside the UAE.
5. Data retention and security
We retain customer communications only for as long as reasonably necessary to respond to enquiries, provide services and meet applicable legal obligations.
We take reasonable measures to protect the personal information shared with us.
6. Your privacy rights
Our website does not store the personal information you enter in the quote form.
If you contact us via WhatsApp, email or phone, you may request access to, correction of, or deletion of personal information retained in our business communications, subject to applicable law. You may also ask for a copy of it, ask us to stop using it or withdraw your consent at any time. If you are not satisfied with our response, you can complain to the UAE Data Office.
7. Third-party services
Our website contains links to third-party services, including WhatsApp, Google Maps and social media platforms. Our pages do not load anything from these services.
These services operate under their own privacy policies, which we encourage you to review.
8. Changes to this policy
We may update this privacy policy when necessary. Any changes will be published on this page with a revised date.
9. Contact us
If you have any questions about this privacy policy or your personal information, please contact us.
One Thousand Dunes Garage LLC
- Email: thousanddunesgarage@gmail.com
- Phone: +971 55 129 0770
- Address: Warehouse 5, 12 20A Street, Al Quoz Industrial Area 3, Dubai, UAE